Global LPO Conference

This weekend I had the pleasure of attending and speaking at the second Global LPO Conference in Delhi, India. The conference was a unique experience with a diverse collection of LPO industry participants and speakers.

Day One: Saturday November 13, 2010
The conference kicked off with a panel of LPO executives from Pangea3, Bhodi Global, Mindcrest and Integreon. Highlights included Mark Ross, representing Integreon,stating that the conversation with law firms has changed from “why LPO to how.” Sanjay Kamlani, representing Pangea3, noted that since clients have now seen LPO work and have proven it’s an effective concept, new adaptors are more likely to start working with LPOs in a much bigger way. Kamlani went on to state that he was “seeing growth that is different than in the past years.”

Another panel featured Abhi Shah of Clutch, and Nigel Kissack of Pinsent Masons. Abhi extolled the need for LPO vendors with global reach to use a global delivery platform. Kissack shared his experiences establishing a captive document review service in South Africa. Kissack jokingly acknowledged that he, “invented the LPO, but had no idea that the industry had already existed.”

Following lunch, the highlight of the entire two-day event was a panel discussion featuring Alison Hook of the Law Society, Sakth Venkataraman of Cobra and me.

Hook started off by providing an update on the professional bodies who are shaping the ethical and regulatory guidelines regarding LPO. Hook urged delegates to engage with governments and bar counsels about LPO to create better understanding of the LPO industry by those who are regulating the legal profession.

I followed with a session discussion of how selling LPO services to law firms is, “one of the most unique things you have even done.”

The day concluded with a final session lead by Richard Reade of ISS and Antony Alex of Pangea3. Reade provided insightful and entertaining commentary about his work with an Indian-based LPO provider. Reade concluded by urging LPOs to deliver on quality and deadlines so he would not be “spanked” by the members of his board.

Such ended the first day of the conference which was followed by a gala dinner for delegates. More details on day two of the conference to follow…