To complement my previous 6/9 post regarding technology and outsourcing, I had a couple of follow-up points about issues to consider when framing up your new engagement. Outsourced legal services are in many ways different from mechanized business process outsourcing (BPO) services. Trust me, the difference in legal sourcing is a whole other blog post. Service delivery models, personnel requirements, service solutions, and quality metrics are much different in legal sourcing. But, for the time being, take my word for it.
One area of legal outsourcing that is very similar with other forms of outsourced services is technology integration. The steps to ensure successful technology integration are fairly well established across a broad base of service functions; be it outsourcing accounting functions, medical transcription or for our purposes - legal services. Based on what we have seen, challenges may still arise when working with legal outsourcing vendors. The reasons are typically two-fold:
1. Some of the smaller legal outsourcing vendors may not have top quality infrastructure or robust process policies as compared to larger more established vendors.
2. For larger engagements or first-time outsourcers, many technology integration issues simply get lost in the shuffle.
Legal outsourcing, if done correctly, can be technologically secure and safe. The keys are taking the time to fully assess your provider (including some sort of on-the-ground due diligence) and being very meticulous throughout the entire integration process.
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